Community Based Crisis Triage - Iowa CCBHC (overnight on call)

At Heartland Family Service, we are committed to building a culture that is trauma informed, values, and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Certified Community Behavioral Health Clinic (CCBHC) helps provide comprehensive, coordinated mental health and substance use services to the individual. CCBHC utilizes an integrated person, and family centered treatment plan to help ensure the individuals needs are being met. CCBHC offers access to care for any individual seeking help for mental health, substance use, or community support regardless of diagnosis, residence, or ability to pay. The goal of CCBHC is to provide a one stop shop for behavioral health services to the individual.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you. 

SUMMARY DESCRIPTION OF WORK

Professionals at this level are experienced and able to work with a minimum of supervision. Educational requirements are very specific. Decision making, problem solving, and highly developed interpersonal skills are critical. This position will work within a team environment. The individual will have the ability to sign up for weekday, evening/overnight or weekend coverage according to their availability.  Frequency of coverage is extremely flexible.  Two openings available with the ability to travel within nine southwest Iowa counties (including Pottawattamie, Page, Shelby, Monona, Montgomery, Mills, Fremont, Harrison, and Cass).

Work Schedule: on call overnight hours as needed

MINIMUM QUALIFICATIONS (one or more of the following qualifications to be met):

• Bachelor’s degree in psychology, social work, nursing, education and a minimum of one year of experience in behavioral or mental health services.
• High School Diploma and one year of experience within the human services field

Essential Duties and Responsibilities

• Provides triage and crisis intervention to clients for referral sources such as community members, law enforcement, or school systems.
• Assesses client needs and makes recommendations and referrals to the appropriate levels of care.
• Establishes an intervention plan, with client and referral source participation, which specifies immediate treatment needs and follow-up.
• Ability to handle complex crisis cases including comfortability with suicidal ideation.
• Ability to be on-call, Monday through Friday. Hours include availability from 4:30 PM to 8:00 AM on weekdays, the entire weekend, and holidays. On-call requires answering and triaging crisis calls to determine most appropriate response modality/referral.
• Is dependable and punctual regarding scheduling and attendance.
• Inputs new referrals for responders and clinicians through the electronic health record.
• Refers to other Heartland Family Service programs and other community services, as necessary either concurrent with services or for aftercare.
• Maintains clinical records, meeting established standards of timeliness and completeness.
• Ability to smoothly communicate with responders, clinicians and referral sources.
• Is prompt and accurate in completing all required reports and other requirements.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
• *Creates, maintains, and shares an appropriate and dynamic self-care plan.
• *Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• *Essential functions of this job are to be performed remotely from home on the HFS remote worksite.
• Performs other program related duties as assigned.

*DENOTES ESSENTIAL JOB FUNCTIONS