Centralized Scheduler (Full-Time)

OrthoNebraska creates the inspired healthcare experience all people deserve by giving people a direct path to personalized care and life-enhancing outcomes. With a focus on safety and people, we set the bar high in providing high-quality care with an unmatched experience. Our team members are critical to our success and growth and are rewarded for their dedication and hard work. IF this sounds like the type of team and environment you want to be a part of apply today!

Position Summary: The Centralized Scheduler, provides exceptional customer service while assisting patients in scheduling appointments.

Position details

Position Requirements

Education: High School diploma or equivalent required.

Licensure: N/A

Certification: N/A

Experience:

• 2+ years of customer service experience preferred.
• 1+ year of healthcare experience preferred.

Required Knowledge/Skills/Abilities

• Must be detail-oriented, with effective communication skills, and the ability to utilize creative problem-solving.
• Ability to adapt to rapidly changing environments using critical thinking while meeting our customer's demands and deadlines.
• Participation by all members to support the team environment.

Essential Job Functions

• Schedule appointments for multiple locations and providers, adhering to defined scheduling protocols.
• Provide exceptional customer service to internal and external customers.
• Manage high volumes of inbound and outbound calls in a timely manner.
• Meet or exceed set goals and metrics as defined by the assistant manager.
• Identify customer's needs, clarify information, and utilize resources to provide solutions and/or alternatives.
• Accurately direct internal and external phone calls to the appropriate departments.
• Collect required patient demographic information with accuracy to register patient accounts.
• Direct patients and guests to appropriate settings.
• Utilize interpersonal skills with all customers in the daily performance of duties.
• Work collaboratively within a team environment, as well as other departments, to achieve defined goals.
• Regularly attend and actively participate in meetings.
• Maintain confidentiality and demonstrate respect for patient rights.

Physical requirements: This position is classified as Sedentary Work in the Dictionary of Occupational Titles, requiring the exertion of up to 10 pounds of force occasionally (up to 33% of the time) and/or a negligible amount of force frequently (33%-66% of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.