Information Technology / Informatics Manager

OrthoNebraska creates the inspired healthcare experience all people deserve by giving people a direct path to personalized care and life-enhancing outcomes. With a focus on safety and people, we set the bar high in providing high-quality care with an unmatched experience. Our team members are critical to our success and growth and are rewarded for their dedication and hard work. IF this sounds like the type of team and environment you want to be a part of apply today!

Position Summary: IT/Informatics Manager will focus on supporting OrthoNebraska's network and systems along with clinical and business technology & operational needs. They will work with information & systems technology to provide continuous support, optimization opportunities, troubleshooting to enhance user experience and reduce friction

Position details

Position Requirements

Education: Bachelor of Science in Computer Science, Nursing, Information Technology, Healthcare Business, Business, or related field required. Master's Degree in Computer Science, Healthcare/Nursing Informatics, Information Technology, Healthcare Administration preferred.

Licensure: N/A

Certification: Informatics certificate preferred.

Experience:

• 5+ years progressive responsibilities with experience in informatics and/or information technology including management of staff required.
• 5+ years working in a health care facility preferred.

Required Knowledge/Skills/Abilities

• Experience in multiple variations of computer hardware, software, electronic medical records, clinical applications and business applications required.
• Oracle/Cerner experience and knowledge is a plus but not required.
• Extensive work related to project management is required. Project management certificates preferred.
• Experience in networking including internal, external, and wireless. Knowledge of web administration and VPN configurations and operations.
• Experience with healthcare change management methodologies preferred.
• Understanding of 'BEST Practices" for information technology systems using ITIL. An ability to demonstrate knowledge of current technologies with experience supporting the aspects of the system lifecycle.
• Knowledge and understanding of security related to information technology systems in accordance with CMS, Joint Commission, ISC2 standards.
• Familiarity with Information Security, Business Associate Agreements and HIPAA regulations.

Essential Job Functions

• Develops strategies, plans, goals and policies for enterprise informatics, technology, applications, clinical applications, business applications, PACS, analytics and database management. Ensures that utilized application systems satisfy the organizations' business requirements.
• Constantly advance technical expertise and knowledge as technologies change and systems evolve to include maintaining professional affiliations and certifications to enhance professional development and keep current in the latest technology and health care trends
• Manages and coordinates, the problem solving of application and workflow issues and works through barriers to achieve results by collaborating effectively with vendors, users and team members.
• Coordinates & reports episodes of downtimes, escalated needs, or urgent problems to senior leadership. Collaborates with team members to secure necessary resources and expertise to address appropriate technical or clinical resources to expedite recover of services or applications.
• Works with staff to create and edit standard operating procedures (SOP's) and training manuals for users to describe operating procedures and the facilitation of required SOP's and training programs
• Responsible for adhering, developing and managing departmental operating and capital budgets
• Follows project management principles and practices including project planning, organization, scheduling, allocation and management of resources, budgeting and reporting.
• Provide day-to-day leadership, supervision, conduct performance appraisals, and delegate work assignments for all personnel
• Develops strategies, plans, goals, and policies for department. For example, but not limited to: Desktop support, network, servers, Electronic Medical Record, clinical business applications, cyber security.
• Reviews proposes software and hardware updates and licensing contracts with vendors
• Maintains security and privacy of the information systems, communication lines, and equipment.
• Develop, review, and certify all back-up disaster recovery procedures and plans
• Ensure the continual functioning of mission critical operations. Monitors applications use, system performance, hardware and software reliability
• Facilitator or coordinator in change management processes by ensuring all production changes are fully tested, approved, and implemented accurately to maintain system uptime
• Hold individual and departmental meetings to review projects, strategic goals and initiatives, promote team building and work to provide growth paths for staff
• Assist in recruiting, hiring and providing appropriate training for support staff.
• Demonstrate sound judgment, initiative, flexibility, and the ability to articulate policies, procedures, and guidelines to all levels of management and staff
• Effectively communicates with excellent written and verbal
• Works primarily days but however may require flexible hours based on department needs.
• Demonstrates behaviors which support excellence in customer service, patient safety and professionalism.
• Develops and maintains a positive working relationship with team and departments
• Employee is responsible for all other duties as assigned for which competency has been demonstrated.

Physical requirements: This position is classified as Sedentary Work in the Dictionary of Occupational Titles, requiring the exertion of up to 10 pounds of force occasionally (up to 33% of the time) and/or a negligible amount of force frequently (33%-66% of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.